Learning Objective

• Successfully operate MobileStaff in Kiosk mode. 

Using Kiosk For Self-Checkout and Self-Check-in

MobileStaff Kiosk is your solution for a self-checkout and self-check-in station. With multiple options to customize the screen, Kiosk can be set up as a check-in station, checkout station, or both. MobileStaff Kiosk's Touch Free Check Out allows students and staff to check out materials minimizing contact between station and user. 

Kiosk Setup

Click Setup from the side menu. Expand the Kiosk Mode options by clicking the drop-down menu. See below for more information on the options available. Make changes as needed. Click Apply when finished. 

In Kiosk Mode - Select which circulation options will appear when signed in to Kiosk Mode. Choose from the following:

• Show Both Check In and Check Out
• Hide Check In 
• Hide Check Out 
• Touch Free Check Out - This option allows patrons to have a fully touchless checkout experience. 

Clear Screen After - Select how long MobileStaff waits before clearing the screen of any patron or item information while in Kiosk Mode. Choose from Never, 1 minute, 3 minutes, 5 minutes, or 10 minutes. 

• When there has been no activity for the selected amount of time, a pop-up window will appear with a warning that the session will end in 30 seconds due to inactivity.
• Touch Free Check Out mode also has a pop-up window, but there is no option to select "Keep Working" or "All Done". 

PIN Required -  This feature allows you to require that a user enter their PIN when checking out. This could help to keep users from checking out items under another person's account. This setting does not apply to Touch Free Check Out. To use, click the drop-down menu and choose from the following options:

• Never - A PIN is never required.
• Barcode and PIN - The user's library barcode (14 digits) and PIN are required.
  • Note: Setting this field to Barcode will not allow an ALT ID to be used.
• Alternate (ALT) ID and PIN - The user's ALT ID and PIN are required.
  • Note: Setting this field to ALT ID will not allow a 14-digit library barcode to be used. Also, note that the field name does not change from User ID to ALT ID as seen in the screenshot below.

Click Apply to save your changes. Once you have saved your changes and logged in to MobileStaff Kiosk, you will see the selected PIN setting is in place.

Disable Kiosk Mode - Click to disable Kiosk Mode. This is not recommended.

Kiosk Setup Tips:

• Be sure to log in as a library staff user on that station first and set the Idle Time Out to your preference. Otherwise, inactivity will require login information if the system is idle over the allotted timeout length.
• Create a self-checkout station with a scanner, unused computer, laptop, or Chromebook, or use the Touch Free Kiosk option to have a touchless checkout experience. 
• Students can check out with their User ID (barcode) or Student ID (ALT ID). Searching by name is not available.
• The ability to search for items is also removed in Kiosk mode.

At the MobileStaff sign-in screen, enter the username and password for your MobileStaff Kiosk User (ex: MCK_DLMS/MOBILE). If you are unsure of what your Kiosk username and password are, please contact your ITC's Library Support Staff for more information. 

NOTE: The first time you log in as the Kiosk user, only the sign-in option will be available. Subsequent logins for the same library location and Kiosk user will provide you with a Return to Check Out option.

While in Kiosk mode, the only functionality available is Check Out and/or Check In. 

Please be aware that alert messages will continue to display and may need library staff intervention, such as entering the override password to complete a transaction. If you choose to use the Touch Free Check Out Mode, the override code is not active and any issues will need to be brought to the attention of library staff. Alert messages can include pop-up windows displaying the following information:

• Item not checked out
• User has too many checkouts
• User is BLOCKED
• Put Item In Transit
• Holds Available

Touch Free Check Out

1. When first logging in to the Touch Free Check Out option, the screen will prompt you to do one of two things: scan a library code to enter self-service mode or type STAFF, which will allow Library Staff to log in with another account. 
2. Scan any library barcode (User ID, ALT ID, or Item ID) to begin. 
3. Scan a User ID or ALT ID barcode to start. 
4. Scan item(s) to be checked out.
5. If alerts appear, scan any library barcode (User ID, ALT ID, or Item ID) to dismiss the alert. The override code does not work here and any issues will need to be brought to the librarian's attention.
   1. Item is already checked out. 
   2. User has too many checkouts. 
   3. Hold on Item 
   4. Item is in transit to another library. 
   5. User Account has expired. 
6. When finished checking items out, scan your library barcode to clear the screen.