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Technical Support for INFOhio's Core
Collection of Electronic Resources
 Where can I get help using the various INFOhio Electronic
Resources?
 Links to the help resources for the various INFOhio Electronic resources
are available by selecting the information button that appears on the right side of the INFOhio Core Collection page. Links to the help resources page
is also available, once you are authenticated for the various INFOhio Electronic
Resources.
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Why do I need a password to access INFOhio's Electronic
Resources?
INFOhio is able to provide INFOhio's Core Collection of Electronic Resources to Ohio's
K-12 community, but we must comply with our contractual obligations with the various
vendors. These contracts include the requirement of authenticating all users. Most
schools in Ohio have registered their computers' IP addresses with INFOhio, so a username
and password are not required to access the resources while using school
equipment. However, we cannot authenticate home users in the same
way. Therefore, it is necessary to use usernames and passwords for authentication
purposes.
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How do I get a password to access INFOhio's Core Collection
of Electronic Resources from home?
INFOhio's Core Collection of Electronic Resources is available for
all Ohio K-12 teachers, students and their parents. This includes those that are taught at
private schools and at home.
Usernames and passwords should be available
from your local school library media center.
If the school library media center staff
has any questions, they should contact their local
Information
Technology Center (ITC) or
central@infohio.org. You can also complete the
username and password request form
to request a username and password.
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What multimedia tools and
Web browser
plug-ins are recommended for the INFOhio Electronic Resources?
What URLs should I use if I want to link to
INFOhio Resources from my school's web page?
Some webmasters provide easy links from their sites to the INFOhio home page, and INFOhio encourages this
practice. Other webmasters prefer to provide links to specific resources by
copying the images and the authentication URLs from the table below. Important:
For authentication purposes, some URLs are case sensitive. If the Web site
where your page is being placed utilizes frames, use the
target="_blank" parameter on the hyperlink to open the page in a new
Web browser window.
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What specifications do the various vendors
recommend for their resources?
The following information has been received from vendors supplying
INFOhio with various electronic resources. Links to additional
plug-ins are included in the Multimedia Tools
section of this page. Important: Vendor
recommendations are subject to change.
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Should domains be excluded from Security
Software, Firewalls, Caches and Filters?
To avoid problems that result from security, filtering or caching technologies improperly
processing pages, INFOhio recommends that webmasters at the Information Technology Centers
and building/district level exclude domains from filters and caching. These same domains
might also apply to security software and personal firewalls on local computers and should
be identified as trusted sites.
| DOMAIN |
RESOURCE |
| *.hwwilsonweb.com |
Biography Reference Bank |
*.ebscohost.com
204.179.122.*
72.164.152.1-254
140.234.*.*
63.208.197.*
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EBSCOhost |
*.infohio.org
INFOsearch:
66.114.0.13
ezproxy.infohio.org: 66.114.0.16
mediast.infohio.org:
66.114.0.30 |
INFOhio |
*.learnatest.com
*.learningexpresslibrary.com |
LearningExpress Library |
*.newsbank.com
12.130.28.213-214 |
NewsBank Newspapers |
*.ohiolink.edu
Special note: OhioLINK requires that
INFOhio use a proxy server to access their resources. Your networking
staff should be asked to allow access to ezproxy.infohio.org server
(66.114.0.16 Ports 2048 through 2248, skipping
2049). |
The ART Collection
Literature Online from Chadwyck-Healey
Ohio Landsat 7 Satellite Images
Sanborn Fire Insurance Maps |
| *.oxfordreference.com |
Oxford Reference Online: Premium Collection |
| *.fofweb.com |
Science Online |
*.worldbookonline.com
208.116.131.193
to 208.116.131.254 |
World Book Web |
Special note: OhioLINK requires that INFOhio use a proxy
server to access their resources. Your networking staff should be asked to
allow access to ezproxy.infohio.org server (66.114.0.16).
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Most of INFOhio's Electronic Resources work fine, but I
cannot get access to some of them. What might be wrong?
Here are some suggestions / questions you can address that will aid in resolving the
problem:
- Make sure you are going through the INFOhio Web site (http://www.infohio.org/) to get access to INFOhio's
Core Collection of Electronic Resources. If the Web site you
are using to get access to the INFOhio Electronic Resources uses
frames, it is important that the INFOhio sites be open in a new
window or new tab. Many of the resources rely on referring
URLs for authentication and the use of frames on a Web page does not
allow for the referring URLs to be used properly.
- Try a variety of the INFOhio Electronic Resources, and identify which
are working and which are not:
- The ART Collection
- Biography Reference Bank
- EBSCOhost
- Enciclopedia Estudiantil Hallazgos
- Gran Enciclopedia Hispánica
- L'Encyclopédie Découverte
- LearningExpress Library
- Literature Online From Chadwyck-Healey
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- NewsBank Newspapers
- Ohio Landsat 7 Satellite Images
- Oxford Reference Online: Premium Collection
- Sanborn Fire Insurance Maps
- Science Online
- World Book Web
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- If prompted for a username/password, what URL is shown in the address
box of your Web browser? Please share this information with your
regional ITC INFOhio Support staff
and with the INFOhio
Webmaster.
- Frequently Internet security software or firewall software will
prevent computers from fully communicating with the Web sites
visited by users. This can interfere with the authentication
for some of the electronic resources. Most of these
applications include a "Trusted Zones" or "Trusted Sites" feature
where one can specify those sites that are appropriate for full
communication. If using either of these types of applications,
be certain that the IP addresses/domains listed in the "domains
to be excluded from Security Software, Firewalls, Caches and
Filters" portion of this web page is reflected as "Trusted Sites" or "Trused
Zones" on your list.
- If you experience problems getting
authenticated with the Art Collection, Literature Online from
Chadwyck-Healey, and/or Sanborn Fire Insurance Maps, the most common
source of the problem is a filter that is blocking access to the
ezproxy.infohio.org server. OhioLINK hosts these resources for
Ohio and requires that INFOhio use a proxy server to access the
resources. Contact the person responsible for the filter used on
your network and ask that they allow access to the
ezproxy.infohio.org server.
- If you are experiencing problems getting
access to a resources where you are caught in a "loop",
the most likely reason is that they are trying to access the INFOhio
Electronic Resources from a page using frames or their computer's
clock is incorrect. Britannica's authentication procedures rely on cookies
and if the cookies are too old (or too far into the future), the
cookie will not be valid.
- If you experience problems getting
authenticated with the NewsBank Newspapers or Oxford Reference Online, the most common source of the problem is
a security application installed on the computer being used.
These resources rely the use of Referring URL's that can be blocked
by security applications. Please visit
http://www.infohio.org/ER/testbrowser.asp and follow the
instructions. INFOhio will use your response to the
instructions to help determine if this is indeed the source of the
problem.
However, if a security application is installed, INFOhio
will be limited in the assistance that can be provided to alter the
configuration of the software. Most security applications
allow for a list of "trusted sites" to be specified. The
addresses that should be included as trusted sites can be found near
the conclusion of our
Webmaster Technical Information page.
- Try to clear the cache and the cookies from your machine, while on a
page other than the page prompting for the username/password.
Using Internet Explorer:
- "Tools" menu
- "Internet Options" option
- "General" tab (across top of pop-up window)
- "Delete Cookies..." and "Delete Files..."
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Using Mozilla FireFox:
- "Edit" menu
- "Preferences..." option
- Select the "+" next to "Advanced" category
- Select the "Cache" sub-category
- On the right side of the pop-up window, select the buttons labeled
"Clear Memory Cache" and "Clear Disk Cache"
- Note: This does not clear any "cookies" on your
machine.
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- If you experience problems with
a resource where
you can use the site for a few moments but are then "knocked off," your machine
is not allowing cookies to be stored. This could be caused by security software installed
on your computer, but might also be caused by a Web browser setting:
Using Internet Explorer:
- "Tools" menu
- "Internet Options" option
- "Security" tab (across top of pop-up window)
- "Custom level..." button (may not be an option on some
versions of IE)
- Set to "Medium"
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Using Netscape:
- "Edit" menu
- "Preferences..." option
- Select the "Advanced" category
- On the right side of the pop-up window, select the option to
"Accept all cookies" or "Accept only cookies that get sent back to the
originating server"
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- If you have multiple Web browsers on the machine, is
the problem experienced on both Web browsers, or is one of them functioning as desired?
- If none of the suggestions above resolve the problem, please provide
the following information to the INFOhio Webmaster (webmaster@infohio.org)
and to the INFOhio Provider of your regional
ITC
(formerly known as DASite) for further
investigation:
- The supplier of your Internet connectivity (your ISP)
- The configuration of your Web browser and Internet access (determined
by visiting
http://www.infohio.org/ER/testbrowser.asp)
- The operating system you are using (Win 98, Windows XP,
Windows Vista, OS X, etc.)
- The Web browser you are using including the version number (found by
using the "About" option in the "Help" menu)
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Where can I find clip art for the INFOhio?
INFOhio Document Library
- Includes a link for INFOhio Clip Art, a collection of logos and other images
that can be copied for use in Ohio K-12 schools without further permission.
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How do I register my school district's IP
address?
If your school obtains Internet access from a non-ITC Internet Service
provider (ISP), consider registering your Internet Protocol (IP) addresses with INFOhio.
Registration will avoid username/password prompts.
When registering IP addresses, submit the following information to the ITC that serves your region or to INFOhio at webmaster@infohio.org:
- School name
- Information Technology Center
- ISP and its contact information
- IP addresses you wish to register
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What Web site design standards are used by
INFOhio?
Optimal screen resolution for INFOhio Web Site: 800 x 600 pixels
Optimal screen resolution for INFOhio SchoolRooms: 1024 x 768 pixels
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